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Frequently asked questions
Licensing, verification, withdrawals, self-exclusion and how this website makes its money. If your question is not here, send it to us and we will add it.
18+ Adults only · BeGambleAware.org
Is UK Casino Guide Online a casino operator?
No. We are an independent review publisher. We do not accept deposits, hold customer funds or offer any form of wagering. Everything you can do here is read, compare and click through to a licensed operator that handles registration itself.
How do I check that a brand really holds a UK licence?
Every review on this website links straight to the operator entry on the Gambling Commission public register, and we print the licence number next to the brand name. Open the link, confirm the status reads as active, and check that the domain you are about to use is listed there.
Who can register with a UK-licensed casino brand?
You must be 18 or over and physically located in Great Britain. Operators are required to verify age and identity before you can deposit, and again before a first withdrawal. Never register on behalf of somebody else.
How long do withdrawals usually take?
Once your identity documents are approved, e-wallet payouts typically land within one to 24 hours and debit card payouts within one to three working days. Delays are almost always caused by incomplete verification rather than by the operator holding money back.
What is GamStop and should I use it?
GamStop is the free national self-exclusion scheme. One registration blocks your access to every operator licensed in Great Britain for six months, one year or five years. If you feel your gambling is no longer a choice, it is the strongest single step available to you.
How is UK Casino Guide Online funded?
Through affiliate commission. When a reader follows a link to an operator and later registers, we may receive a fee. That fee never changes what you pay, and our scoring team works from a fixed checklist that does not include commercial terms. Full detail is on our disclosure page.
Do you accept payment for a higher score?
No. Commercial partners cannot buy a score, a ranking position or a change to a written verdict. If a partner brand fails a check, the failure is published. If a brand loses its licence, the review is withdrawn.
How often are reviews updated?
Each brand review is revisited at least every quarter, and immediately whenever licence status, ownership or withdrawal terms change. The date of the most recent check is printed at the top of every review.
What information do you collect about me?
Only what is needed to run the website: essential session cookies, plus optional analytics that you can reject in the cookie banner. We do not sell personal data and we do not run advertising trackers. Details are in our privacy policy.
What should I do if I have a dispute with an operator?
Raise a formal complaint with the operator first and keep written records. If the outcome is unsatisfactory after eight weeks, escalate free of charge to the operator’s alternative dispute resolution provider, which is named in its terms and approved by the Gambling Commission.
18+ Still unsure about a brand?
Open the Gambling Commission public register yourself, search the operator name, and check the licence status and listed domains before you register anywhere. It takes under a minute and it is the single most useful check a UK reader can run.